How to Claim

We’ll assist you through the claim process.

This guide will ask you a concern and based upon your answer reveal you another concern or result.

Before you start, examine if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to provide supporting documents to advance your claim.

We’ll let you know the result of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you think we’ve slipped up you can ask us to examine our decision.

We can help if you remain in monetary hardship or need unique support while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Nominee plan in place?

To claim on someone else’s behalf you need to be authorised.

The person you’re claiming for must choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You require to have a plan in location to claim on somebody else’s behalf.

The individual you’re declaring for will require to begin the procedure. Read about how to include a Candidate arrangement utilizing your online account.

7: Do you wish to declare online?

The simplest method is to claim online.

8: You can claim over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t need to go to a service centre to make a claim. If you’re feeling unhealthy, or need to separate yourself in your home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: employment Create a myGov account and link Centrelink to claim

To declare a payment you need a myGov account connected to Centrelink. If you do not have a myGov account, it’s simple to produce one.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, choose View and employment link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and employment follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Obtain JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To claim a payment you need a Centrelink online account linked to myGov. If you don’t have a myGov account, employment it’s easy to produce one.

Follow these actions.

1. Go to myGov and select Create an account.
2. Read the Terms of usage. If you agree to the terms, select I agree.
3. Enter your email address, then confirm this address using a code we email to you. Your myGov account should use an unique e-mail address. You can’t utilize the same email for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and enter responses.
6. You’ve produced your myGov account, choose Continue to myGov.

After you show who you are through myGov by entering some details about you, you’ll get a CRN. We’ll inspect if you currently have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity details.
4. Enter info from your Medicare card.
5. Enter some individual details and we’ll examine them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from one of these files: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also need identity details from among these files:

– Australian driver licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, you’ll require to check out a service centre to complete our identity requirements. You’ll need to offer us an acceptable image identity file as well as any other files we may request.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you create your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and show who you are to connect Centrelink

To declare a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity provider that supplies the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal information, information from your identity files and validate your photo.

Learn how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these actions to connect Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your consent to share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Get started in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to claim after connecting Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can apply online.

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Start.
4. Select Make An Application For JobSeeker Payment then follow the triggers to finish your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or employment view declare status, then Make a claim.
3. Under Job Seekers choose Get going.
4. Select Make An Application For JobSeeker Payment and follow the prompts to finish your claim.

We’ll inform you if you require to do anything else to finish your claim. We may ask you submit supporting files to send your claim.

You can finish these steps up to 13 weeks before your scenarios change. You can then submit your claim 2 week before your circumstances change. We’ll call you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online represent you and link it to your myGov.

Follow these steps:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Make An Application For JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you need to do anything else to complete your claim. We might ask you for supporting documents to send your claim.

22: After you claim by phone

We’ll call you if we need more details.

We’ll send you a letter to let you understand your claim outcome. If your claim is successful, we’ll let you understand:

– when you’ll get your very first payment
– how much you’ll get.

23: After you declare online

After you send your claim online, you’ll get a receipt telling you:

– the ID number of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is linked to myGov, check in now to track your claim online.

Check in to myGov

You can likewise utilize the Express Plus Centrelink mobile app.

If you don’t agree with our decision call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to examine our choice.

To do your company with us, develop a myGov account and link it to Centrelink.

You need to prove your identity before you claim a payment or service.

When you declare a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or employment modification from full-time to casual work we’ll require an Employment Separation Certificate from you in some scenarios.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for you.