Claiming JobSeeker Payment (JSP) 001-19051501

This file explains how an individual can claim JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to claim as quickly as possible online via the Services Australia website.

To receive JSP a person must:

– be of certifying age for JSP
– meet Australian residence requirements for JSP
– be jobless, and
– searching for work and happy to take part in activities that increase their opportunities of finding a task, or
– unable to work, employment study or search for work due to medical condition, illness or injury, or
– employed or studying full-time and are not able to undertake these due to a medical condition, illness or injury and have a task or study to go back to

If the customer has actually shown they are not able to work due to a momentary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP consumer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours per week, and
– their income falls below the JSP income test cut-off

For example, a self-employed DSP customer is still working 30 hours weekly, but their earnings has lowered. See Rates and Thresholds.

In all cases, examine if the customer is eligible to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they become certified they must provide their savings account balances, evidence of earnings and employment separation information.

Customers can begin an early claim online. They will be able to finish Your personal information, Your scenarios and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to respond to in the online claim.

Customers can not finish Review and Confirm, Next steps or send the claim online until within 14 days of being eligible for JSP. They will get a reminder alert 14 days before the eligibility date.

A detained individual may lodge a claim approximately 3 weeks before release from prison. These claims are not thought about early claims as the client is certified however not payable when they declare.

Customers moving from a present income assistance payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers must develop a myGov account and link their Centrelink online account to it.

Once the client has linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

– check in to myGov and gain access to their linked Centrelink online account
– guarantee their individual details are right. From the menu, choose the My details > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a reduced question set as part of their online claim if they are:

– currently in receipt of an earnings assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job exists to the consumer on their Centrelink online account homepage approximately 28 days prior to losing qualification for their existing payment.

The job will allow the customer to carry out a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers deemed unable or unsuitable to complete an online claim or candidates. ACC ought to also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC means:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a client start a claim which can then be finished by the consumer in their Centrelink online account

Remote consumers

If the consumer lives in a remote location and normally utilizes an agent, Remote Service Centre, or phone to do organization and is not able or unsuitable to finish an online claim, the customer must be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for recognized remote consumers.

The consumer should have:

– the remote indicator showing on the Customer Overview, or
– a property address in a remote place

To check the address is in a remote location:

– browse the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate arrangements

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim initially. If they decrease the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of an individual, motivate the nominee to help the person claim JSP using the person’s Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it might not be affordable for a customer to complete all Required tasks prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.

If the client has moved address within the previous 26 weeks, Services Australia must identify if they have actually decreased their work potential customers by transferring to a new area.

If this holds true, the Service Officer need to investigate a possible MALEP work associated exemption period.

Unemployed due to a voluntary act or employment misconduct

If the client has actually willingly left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have taken place.

Do not produce compliance action till the Employment Separation Certificate (SU1) (or employment equivalent) and/or supporting proof is received to identify a non-compliance occasion has actually occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task candidates go through RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for employment a recommendation to a Labor force Australia or other expert company, will have a preliminary consultation reserved throughout the Participation Interview. Attending this very first service provider consultation is called the job candidate’s RapidConnect requirement.

In many cases, meeting RapidConnect requirements will determine the start date of the task seeker’s earnings support payment. Note: this goes through job hunters satisfying any waiting durations and qualification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new job seekers to the Workforce Australia online employment service. This leaves out job applicants residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been receiving an earnings assistance payment or allowance for 9 or more continuous months might be entitled to a greater rate of payment. The system will automatically compute this and employment apply the suitable rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might present to consumers throughout their online claim. Employer details, employment name and ABN, will exist to the consumer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to confirm the company within the claim. If a the company, when on payment, STP pre-filled income will exist to the customer when they report. If the customer does not confirm the company, as soon as on payment, the STP employer may present to the client again when they report.