Claiming JobSeeker Payment (JSP) 001-19051501

This document discusses how an individual can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to declare as quickly as possible online through the Services Australia site.

To get approved for JSP a person must:

– be of qualifying age for JSP
– satisfy Australian residence requirements for JSP
– be unemployed, and
– looking for work and willing to take part in activities that increase their possibilities of discovering a job, or
– unable to work, study or search for work due to medical condition, illness or injury, or
– used or studying full-time and employment are unable to undertake these due to a medical condition, health problem or injury and have a job or research study to return to

If the client has actually shown they are unable to work due to a short-lived inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP consumer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours per week, and
– their earnings falls listed below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours weekly, but their income has lowered. See Rates and Thresholds.

In all cases, check if the customer is qualified to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they end up being qualified they need to offer their bank account balances, evidence of earnings and work separation details.

Customers can begin an early claim online. They will have the ability to finish Your individual information, Your scenarios and employment Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to address in the online claim.

Customers can not finish Review and Confirm, employment Next actions or send the claim online up until within 14 days of being eligible for JSP. They will get a reminder notification 14 days before the eligibility date.

An apprehended individual may lodge a claim as much as 3 weeks before release from jail. These claims are not considered early claims as the client is qualified however not payable when they claim.

Customers transferring from an existing income assistance payment can lodge an early claim up to 28 days before the date of certification.

Online claims

Customers must create a myGov account and connect their Centrelink online account to it.

Once the consumer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they need to:

– check in to myGov and access their connected Centrelink online account
– ensure their personal information are appropriate. From the menu, select the My details > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a reduced concern set as part of their online claim if they are:

– currently in receipt of an earnings support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task exists to the consumer on their Centrelink online account homepage approximately 28 days prior to losing qualification for their current payment.

The task will allow the customer to undertake a streamlined claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers deemed unable or unsuitable to finish an online claim or candidates. ACC should also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the customer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a customer start a claim which can then be completed by the customer in their Centrelink online account

Remote consumers

If the customer lives in a remote location and typically uses a representative, Remote Service Centre, employment or phone to do company and is not able or unsuitable to complete an online claim, the customer ought to be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team supplies specialised remote service for identified remote consumers.

The consumer should have:

– the remote sign revealing on the Customer Overview, or
– a property address in a remote place

To check the address remains in a remote location:

– browse the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with candidate arrangements

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, use an online claim first. If they decrease the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a candidate is declaring on behalf of an individual, motivate the candidate to assist the person claim JSP utilizing the individual’s Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it may not be affordable for a consumer to complete all Required tasks prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Moving to an Area of Lower Employment Prospects (MALEP) assessments.

If the client has moved address within the previous 26 weeks, Services Australia must determine if they have actually decreased their employment potential customers by moving to a new area.

If this holds true, the Service Officer need to examine a possible MALEP employment associated exemption duration.

Unemployed due to a voluntary act or misconduct

If the consumer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have taken place.

Do not generate compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to identify a non-compliance occasion has taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task applicants undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a referral to a Labor force Australia or other specialist provider, will have an initial appointment booked throughout the Participation Interview. Attending this very first supplier consultation is referred to as the job hunter’s RapidConnect requirement.

In many cases, conference RapidConnect requirements will determine the start date of the task candidate’s income assistance payment. Note: this goes through job candidates satisfying any waiting periods and credentials requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new job hunters to the Workforce Australia online employment service. This excludes task seekers residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been getting an income assistance payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will instantly determine this and apply the suitable rate for qualified consumers.

Single Touch (STP)

Pre-filled Single Touch Payroll (STP) information might present to consumers during their online claim. Employer details, name and ABN, will exist to the client if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to validate the company within the claim. If a client validates the company, as soon as on payment, STP pre-filled income will exist to the consumer when they report. If the consumer does not verify the company, as soon as on payment, the STP employer may provide to the client again when they report.