Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how an individual can claim JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must claim as quickly as possible online via the Services Australia website.

To receive JSP an individual should:

– be of certifying age for JSP
– satisfy Australian home requirements for JSP
– be unemployed, adremcareers.com and
– trying to find work and prepared to take part in activities that increase their possibilities of finding a task, or
– not able to work, study or try to find work due to medical condition, illness or injury, or
– employed or studying full time and are not able to carry out these due to a medical condition, health problem or injury and work or study to go back to

If the consumer has suggested they are not able to work due to a momentary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours per week, and
– their earnings falls listed below the JSP earnings test cut-off

For example, a self-employed DSP client is still working 30 hours per week, however their earnings has decreased. See Rates and Thresholds.

In all cases, check if the client is eligible to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they become certified they should offer their bank account balances, proof of earnings and employment separation details.

Customers can start an early claim online. They will be able to finish Your individual information, Your circumstances and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer questions to answer in the online claim.

Customers can not complete Review and Confirm, Next steps or send the claim online till within 14 days of being eligible for JSP. They will get a tip notification 14 days before the eligibility date.

A detained individual might lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the consumer is qualified however not payable when they claim.

Customers transferring from an existing income support payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers should create a myGov account and link their Centrelink online account to it.

Once the client has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– sign in to myGov and access their linked Centrelink online account
– ensure their individual details are correct. From the menu, select the My information > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a decreased question set as part of their online claim if they are:

– currently in receipt of an income support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their current payment.

The task will enable the client to undertake a streamlined claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers deemed unable or inappropriate to complete an online claim or candidates. ACC should also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the customer can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a customer begin a claim which can then be completed by the customer in their Centrelink online account

Remote clients

If the consumer lives in a remote area and usually uses a representative, Remote Service Centre, or phone to do service and is unable or inappropriate to finish an online claim, referall.us the customer needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for determined remote customers.

The customer must have:

– the remote sign revealing on the Customer Overview, or
– a residential address in a remote area

To check the address is in a remote location:

– search the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with candidate plans

Correspondence candidates can submit an for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, use an online claim initially. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is declaring on behalf of a person, encourage the candidate to assist the individual claim JSP using the person’s Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, it may not be reasonable for a customer to finish all Required jobs prior to sending their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.

If the consumer has actually moved address within the previous 26 weeks, Services Australia must figure out if they have minimized their employment prospects by transferring to a brand-new place.

If this holds true, the Service Officer must examine a possible MALEP work related exemption period.

Unemployed due to a voluntary act or misbehavior

If the customer has actually willingly left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have happened.

Do not produce compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to determine a non-compliance occasion has actually occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task seekers go through RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a recommendation to a Workforce Australia or other specialist service provider, will have a preliminary visit booked throughout the Participation Interview. Attending this very first service provider consultation is referred to as the job candidate’s RapidConnect requirement.

In the majority of cases, conference RapidConnect requirements will figure out the start date of the task candidate’s earnings support payment. Note: this is subject to job hunters meeting any waiting durations and certification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new job seekers to the Workforce Australia online work service. This leaves out job applicants living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been receiving an income assistance payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will instantly determine this and apply the proper rate for somalibidders.com eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may present to clients throughout their online claim. Employer information, name and ABN, will be provided to the consumer if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to verify the company within the claim. If a client validates the company, when on payment, STP pre-filled earnings will exist to the customer when they report. If the customer does not confirm the company, as soon as on payment, the STP company might present to the consumer again when they report.