How to Claim

We’ll direct you through the claim process.

This guide will ask you a concern and based on your answer reveal you another concern or result.

Before you begin, examine if you’re eligible for employment JobSeeker Payment.

2: employment Do you have a JobSeeker Payment claim in development?

3: You can track your claim for employment JobSeeker Payment

You may need to provide supporting files to advance your claim.

We’ll let you understand the outcome of your claim. We’ll send out a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve made an error you can ask us to evaluate our decision.

We can help if you remain in monetary difficulty or require unique help while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Nominee arrangement in place?

To declare on somebody else’s behalf you need to be authorised.

The person you’re claiming for must choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have a plan in place to claim on somebody else’s behalf.

The person you’re claiming for will require to begin the process. Check out how to add a Nominee arrangement using your online account.

7: Do you want to declare online?

The easiest method is to claim online.

8: You can declare over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling weak, or require to isolate yourself in your home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you need a connected to Centrelink. If you do not have a myGov account, it’s simple to develop one.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to connect to Centrelink and employment make a claim.

1. In myGov, select View and employment link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Get JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To claim a payment you require a Centrelink online account linked to myGov. If you do not have a myGov account, it’s easy to produce one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you concur to the terms, choose I agree.
3. Enter your e-mail address, then validate this address utilizing a code we email to you. Your myGov account must utilize an unique e-mail address. You can’t utilize the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and get in responses.
6. You have actually produced your myGov account, choose Continue to myGov.

After you prove who you are through myGov by going into some information about you, you’ll get a CRN. We’ll check if you already have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal information and we’ll inspect them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity information from one of these documents: employment – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also need identity details from one of these documents:

– Australian chauffeur licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you’ll require to check out a service centre to complete our identity requirements. You’ll require to give us an acceptable picture identity document in addition to any other files we may request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you create your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You require to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and show who you are to link Centrelink

To declare a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity provider that offers the strong level Digital Identity needed for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual details, information from your identity files and validate your image.

Learn how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your permission to share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Make An Application For JobSeeker Payment then follow the triggers to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get begun.
4. Select Get JobSeeker Payment and follow the prompts to finish your claim.

We’ll tell you if you require to do anything else to complete your claim. We might ask you submit supporting documents to submit your claim.

You can complete these steps up to 13 weeks before your circumstances change. You can then send your claim 14 days before your circumstances alter. We’ll contact you to remind you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to declare

To declare a payment you require a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online represent you and connect it to your myGov.

Follow these steps:

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Request JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you need to do anything else to complete your claim. We might ask you for supporting documents to send your claim.

22: After you claim by phone

We’ll contact you if we need more details.

We’ll send you a letter to let you understand your claim outcome. If your claim succeeds, we’ll let you understand:

– when you’ll get your first payment
– how much you’ll get.

23: After you claim online

After you submit your claim online, you’ll get an invoice telling you:

– the ID variety of your claim
– the date we approximate your claim will be total.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you do not agree with our choice call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to review our decision.

To do your organization with us, create a myGov account and link it to Centrelink.

You require to prove your identity before you claim a payment or employment service.

When you declare a payment or service, we’ll ask you for some files to support your claim.

If you or your partner quit working, or modification from full-time to casual work we’ll require an Employment Separation Certificate from you in some situations.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your information and get payments for you.